HELP CENTER
Answers to our most frequently asked questions are just one click away.
SHIPPING & DELIVERY
We offer free shipping in the US on all purchases over $750.
If you have placed an order before 1:00 PM, Monday-Friday local time (holidays excluded), your order will ship the same day from our warehouse in Fort Lauderdale, FL and will arrive within 3-5 business days via UPS Ground in most cases. We also offer additional shipping methods at Checkout. If we are out of stock or cannot ship on time, we will contact you via phone or email within two hours during business hours (M-F 9:00A-6:00PM) or we will contact you within 24 hours after business hours.
You can track if your order is been processed using our page
RETURNS AND CLAIMS
To initiate a return, click the button below to open a ticket. Once approved, you'll receive a return shipping label via email.
All returns are subject to a 15% restocking fee and a $100 return shipping fee.
Returning defective material? Please contact us for more information.
We review all claims within 24 to 48 hours. Once your claim is reviewed, a member of our team will contact you—either to request additional information or to provide a resolution.
We’re committed to handling your claim promptly and keeping you informed every step of the way.
CONTACT US
REQUEST SUPPORT
Support
Welcome to our Customer Support Center. Our team is committed to providing prompt, effective assistance for any concerns related to returns, shipping issues, or product warranties, ensuring a smooth and reliable experience.
Propose Partnership
Propose Partnership/Sponsorship
Interested in collaborating with us? Submit your partnership request, and let’s explore opportunities together.
Template Request
Request new SharpCut template
If you are looking for a different model, you can request it through this form. Although we cannot guarantee availability, we will do our best. If we can fulfill your request, we will contact you within 48 hours.
Open a New Ticket
For Returns, Shipping issues or Warranty
We understand that issues can arise, and we are here to assist you every step of the way. Your satisfaction is our priority, and we are committed to resolving your concerns in a timely and effective manner.
