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Answers to our most frequently asked questions are just one click away.
SHIPPING & DELIVERY
DO YOU OFFER FREE SHIPPING?
We offer free shipping in the US on all car wrap full rolls (18, 27 and 54 yards), tail-lights films (32 yards) and Frosted films (10, 27 and 54 yards)
WHEN WILL I RECEIVE MY ORDER?
If you have placed an order before 1:00 PM, Monday-Friday local time (holidays excluded), your order will ship the same day from our warehouse in Fort Lauderdale, FL and will arrive within 3-5 business days via UPS Ground in most cases. We also offer additional shipping methods at Checkout. If we are out of stock or cannot ship on time, we will contact you via phone or email within two hours during business hours (M-F 9:00A-6:00PM) or we will contact you within 24 hours after business hours.Â
You can track if your order is been processed using our page.
RETURNS AND CLAIMS
CAN I RETURN MY ORDER?
Yes, we understand that sometimes a product may not meet your expectations, and we want to ensure a smooth return process.
We give 30 days to check out your EVOLV purchase to make sure it is exactly right for you. If it’s not just right, you can return most items for any reason within 30 days. The product must be in its original condition, unused, and in its original packaging.
Please visit our Refund and Returns Policy page for all details.
HOW CAN I RETURN MY ORDER?
Please open a new Ticket case using the link below or click here.
OPEN A TICKET FOR RETURNS, SHIPPING ISSUES, OR WARRANTY
Welcome to our Customer Support Center! We are committed to providing you with the best possible assistance to resolve any concerns you may have regarding returns, shipping problems, or warranty-related issues with our products. Please follow the steps below to open a ticket and allow us to assist you promptly:
1. Select the Issue: Choose from the following options:
– Product Return: If you would like to return a product due to dissatisfaction or for any other eligible reason, select this option.
– Shipping Issue: For problems related to shipping, delivery delays, or issues with the received package, choose this option.
– Warranty Inquiry: If you have questions about product warranties, defects, or quality concerns, select this option.
2. Provide Details: Fill out the required fields to provide us with essential information about your situation. This helps us better understand your concern and offer appropriate solutions.
3. Attach Supporting Information: Feel free to attach photos or documents that can help us assess and address your concern more effectively.
4. Submit Your Ticket: Once you’ve completed the form and reviewed your information, submit your ticket.
5. Our Response: Our dedicated customer support team will review your ticket and respond as soon as possible. Depending on the complexity of the issue, we aim to provide a resolution or further assistance within 48 hours during business hours.
We understand that issues can arise, and we are here to assist you every step of the way. Your satisfaction is our priority, and we are committed to resolving your concerns in a timely and effective manner.
Open a Ticket Now and let us help you find the solution you need.Â
If you have general inquiries or need immediate assistance, you can also reach us at customerservice@theevolv.com or give us a call at +1 954-908-5568.
Thank you for choosing EVOLV.
CLICK HEREÂ to open a new Ticket Case.