Open a Ticket for Returns, Shipping Issues, or Warranty
We are committed to providing you with the best possible assistance to resolve any concerns you may have regarding returns, shipping problems, or warranty-related issues with our products. Please follow the steps below to open a ticket and allow us to assist you promptly:
1. Select the Issue: Choose from the following options:
– Product Return: If you would like to return a product due to dissatisfaction or for any other eligible reason, select this option.
– Shipping Issue: For problems related to shipping, delivery delays, or issues with the received package, choose this option.
– Warranty Inquiry: If you have questions about product warranties, defects, or quality concerns, select this option.
2. Provide Details: Fill out the required fields to provide us with essential information about your situation. This helps us better understand your concern and offer appropriate solutions.
3. Attach Supporting Information: Feel free to attach photos or documents that can help us assess and address your concern more effectively.
4. Submit Your Ticket: Once you’ve completed the form and reviewed your information, submit your ticket.
5. Our Response: Our dedicated customer support team will review your ticket and respond as soon as possible. Depending on the complexity of the issue, we aim to provide a resolution or further assistance within [Response Timeframe] during business hours.
We understand that issues can arise, and we are here to assist you every step of the way. Your satisfaction is our priority, and we are committed to resolving your concerns in a timely and effective manner.
If you have general inquiries or need immediate assistance, you can also reach us at customerservice@theevolv.com or give us a call at +1 954-908-5568.
Thank you for choosing EVOLV.