EVOLV · Customer Support
Warranty & Claims
Warranty coverage depends on the specific product. Use this page to understand registration, claim documentation, review timing, and where to find the warranty that applies to your product.
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Warranty Registration
Where registration is required for an EVOLV automotive PPF product, the warranty should be registered online within 30 calendar days of installation.
Product-Specific Warranty Coverage
EVOLV products may carry different warranties depending on the product, product family, application, market, and purchaser. There is no single warranty duration or set of conditions that applies to every EVOLV product.
The applicable written warranty determines the warranty period, eligible applications, installation requirements, maintenance requirements, exclusions, documentation requirements, and available remedies.
Customers and installers should also follow the applicable Technical Data Sheet, installation instructions, warnings, and maintenance guidance.
APA Products
Certain APA products sold by EVOLV in the Americas are subject to the applicable APA manufacturer limited warranty. APA S.p.A. establishes the applicable manufacturer warranty and technical requirements. EVOLV may assist with claim intake and documentation, but EVOLV does not independently create or expand APA's manufacturer warranty.
Installation, Labor & Related Costs
Approval of a product issue or warranty claim does not automatically include installation, removal, reinstallation, repainting, surface repair, downtime, loss of use, or other third-party costs. Coverage of those expenses depends on the applicable written warranty, an approved EVOLV resolution, and applicable law.
Warranty Claims Process
1. Report the Issue
Contact EVOLV or use the EVOLV Support channel as soon as reasonably possible after identifying a potential product-performance issue. Current guidance for product performance failures is to notify EVOLV within 30 days of occurrence; the exact product warranty controls if it states a different requirement.
2. Provide Supporting Evidence
Depending on the product and issue, EVOLV may request reasonable documentation such as:
- proof of purchase or invoice;
- product identification and lot or batch information;
- photos and videos showing the issue;
- installation date and installation information;
- substrate or surface information;
- maintenance, cleaning, coating, or treatment information;
- affected samples or additional technical evidence where reasonably required.
3. Review & Updates
Acknowledgment
1 business day when reasonably possible
Maximum 2 business days
Standard internal target
About 15 calendar days after required evidence is received
Pending updates
At least every 5 business days while materially pending
These are customer-service targets, not guarantees of approval or completion by a fixed date. Supplier, carrier, inspection, laboratory, or other necessary third-party involvement may extend the process.
4. Resolution
Acceptance of a warranty claim and the available remedy depend on the applicable written warranty, the evidence provided, technical review, and any manufacturer review required for the product.
When EVOLV provides a commercial resolution directly, the standard remedy is generally an EVOLV product credit or another approved product-based resolution. The exact resolution depends on the applicable written warranty, technical review, manufacturer requirements where applicable, and EVOLV approval.
Product Warranty Documents
Select the warranty document applicable to your product. The product-specific written warranty controls over general website summaries.
